Service Excellence in Chinese Private Elderly Care Institutions: A Thorough Examination of Current Conditions and Strategic Suggestions
DOI:
https://doi.org/10.71222/vbxz5b70Keywords:
private elderly care institutions, service quality, China, strategic recommendations, autonomous learning ability, aging populationAbstract
This review examines the current state of service quality in Chinese private elderly care institutions, identifies key challenges, and proposes strategic recommendations for improvement. With China's rapidly aging population, the demand for elderly care services has surged, placing significant pressure on both public and private care providers. Private institutions have become a crucial component of the elderly care system; however, they face numerous challenges in delivering consistent, high-quality services. This review synthesizes recent literature to explore dimensions of service quality, regional disparities, and the influence of policy and cultural factors. The findings highlight issues such as inconsistent service standards, staff shortages, and financial constraints. The review concludes with actionable recommendations, including policy reforms, technological integration, and other strategies, to enhance service quality and ensure sustainable growth in China's private elderly care sector.
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